Legal Center

Oniise Platform — Legal Documentation

Welcome to the Oniise Legal Center. These documents govern your use of the Oniise platform at oniiseservice.com, marketplace, and related services. Please read them carefully. By using Oniise, you agree to all applicable terms.

🇷🇼 Rwanda Primary Jurisdiction22 Legal DocumentsUpdated July 2026oniiseservice.com/legal

Platform Agreements

Master contract governing platform use

How we collect, use and protect your data

Cookie Policy

Tracking technologies and your choices

Acceptable Use Policy

Prohibited activities and conduct rules

Intellectual Property

Content ownership and licensing

Marketplace

Marketplace Rules

Listing, booking and conduct standards

Community Standards

Expected behaviour on the platform

Trust Score Policy

How trust scores are calculated

Identity Verification

TIN, VAT and document requirements

Payments & Finance

Payment Protection Policy

How your payments are held and released

Refund & Cancellation Policy

Cancellation windows and refund rules

Wallet Policy

Platform wallet terms and limits

Compliance Policy

AML, fraud detection and sanctions

Providers

Verified Provider Terms

Contract for service professionals

Provider Verification Standards

Document and approval requirements

Enterprise Terms

Tier 2 organization agreements

Service Level Agreement

Performance and uptime commitments

Safety & Disputes

Safety & Incident Policy

On-site safety and incident reporting

Dispute Resolution Policy

How conflicts are resolved

Accessibility Statement

Our commitment to accessibility

Transparency Report

Platform moderation statistics

Regional Compliance

Rwanda

RRA, RDB and local regulations

Uganda

URA and PPDA compliance

Kenya

KRA and CBK compliance

Tanzania

TRA and BOT compliance

Ghana

GRA and BOG compliance

Nigeria

FIRS, CBN and NITDA compliance