Oniise Identity Verification Policy
Who must be verified, what documents are required, how verification is performed, and how it affects Trust Scores and marketplace visibility.
Last updated: 1 July 2026
Trust is the foundation of the Oniise marketplace. To protect Clients, Verified Providers, Organizations, Enterprise Customers, and the platform itself, Oniise requires identity and business verification before granting access to certain features.
Identity verification helps Oniise prevent fraud, reduce impersonation, protect Clients and Verified Providers, improve marketplace trust, support payment compliance, and meet Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
Individual Clients (Tier 1) — Basic identity verification may be required for high-value bookings, Wallet access, refunds, enterprise invitations, and dispute investigations.
Organizations (Tier 2) — Must complete business verification before receiving Enterprise status.
Individual Verified Providers (Tier 1) — Verification is mandatory before a provider can become publicly visible in the marketplace. Providers cannot accept bookings until approval has been completed.
Enterprise Providers (Tier 2) — Must complete both business verification and staff verification before receiving Enterprise approval.
Depending on the country, Oniise may request one or more of the following:
- National ID
- Passport
- Driver's License
- Residence Permit
- Voter Identification (where accepted)
Documents must be valid, unexpired, clearly readable, and issued by a recognized authority.
Oniise may request a live selfie to confirm identity, prevent impersonation, and compare against submitted identity documents. Where supported, biometric verification may be used.
Users must verify their mobile number using a one-time verification code (OTP). Verified phone numbers improve account security and communication reliability.
Email verification is required before activating an Oniise account. Unverified email addresses may restrict access to certain platform features.
Certain users may be required to verify their residential or business address. Accepted documents may include utility bills, bank statements, government correspondence, tenancy agreements, and officially recognized proof of address. Documents generally must be issued within the previous three months unless local regulations require otherwise.
Organizations and Enterprise Providers must provide documentation confirming legal business registration. Depending on the jurisdiction, acceptable documents may include:
- Certificate of Incorporation
- Business Registration Certificate
- Trade License
- Commercial Registration
- Tax Registration Certificate
Additional documentation may be requested where necessary.
Where applicable, organizations and enterprise providers may be required to provide a valid TIN. TIN verification helps Oniise comply with tax regulations, improve payment compliance, verify business legitimacy, and reduce fraud.
Certain service categories require professional licensing. Examples include electricians, plumbers, engineers, healthcare professionals, contractors, security professionals, technicians, and other regulated occupations. Providers are responsible for ensuring licenses remain valid.
Providers may upload multiple professional certificates demonstrating qualifications, training, or specialized skills. Examples include trade certifications, manufacturer certifications, vocational qualifications, safety training, technical diplomas, and continuing education certificates. Multiple uploads are encouraged where relevant to improve Trust Scores and profile credibility.
For selected service categories, Oniise may request evidence of insurance coverage, including professional liability insurance, public liability insurance, workers' compensation, and commercial vehicle insurance. Insurance requirements vary by country and service type.
Enterprise Providers are responsible for ensuring that staff assigned through Oniise are appropriately verified. Enterprise administrators may be required to verify employee identities, licenses, certifications, background information, and employment authorization. Enterprise organizations remain responsible for their staff's conduct.
All submitted documents are reviewed by Oniise's Compliance and Verification Team. Verification may include authenticity checks, expiration date validation, image quality review, cross-checks with official records where permitted, and fraud detection. Review times vary depending on document type and operational volume.
| Status | Meaning |
|---|---|
| Pending Review | Application submitted, awaiting review |
| Approved | Verification successful — provider visible in marketplace |
| Rejected | Did not pass review — resubmission available |
| Requires Additional Information | More documentation needed |
| Expired | Document(s) no longer valid |
| Suspended | Removed from marketplace by admin |
Users can view their current verification status within their Oniise dashboard.
Documents may be rejected for poor image quality, expired documents, incomplete submissions, inconsistent information, suspected fraud, or unsupported document types. Where possible, Oniise will explain the reason for rejection. Rejected documents should be replaced with corrected versions.
Users are responsible for keeping verification documents current. Expired licenses, insurance policies, or certifications may result in reduced Trust Scores, temporary removal from search results, booking restrictions, and suspension of provider status until updated.
Oniise may request reverification at any time, including where documents expire, account information changes, suspicious activity is detected, regulatory requirements change, or periodic compliance reviews are conducted. Failure to complete reverification may limit access to Oniise services.
Submitting forged, altered, stolen, or misleading documents is strictly prohibited, including fake identity documents, edited certificates, false licenses, another person's documents, and manipulated images.
Verification documents are handled in accordance with Oniise's Privacy Policy. Documents are used solely for legitimate verification, compliance, fraud prevention, and regulatory purposes. Access is limited to authorized personnel and trusted verification partners where applicable.
As Oniise expands into additional countries, verification requirements may differ based on local laws and regulatory obligations. Country-specific verification requirements will be published within the Oniise Regional Legal Terms.
Users who believe a verification decision was made in error may submit an appeal through the Oniise Help Center. Appeals should include any additional supporting documentation or clarification relevant to the request. The Verification Team will review appeals independently.
Oniise may update this Identity Verification Policy to reflect new regulations, expanded verification technologies, platform improvements, operational requirements, and international expansion. Updated versions will be published within the Oniise Legal Center.
Verification Team: verification@oniise.com
Trust & Safety Team: trust@oniise.com
Legal Team: legal@oniise.com