Oniise Privacy Policy

This Privacy Policy explains how Oniise collects, uses, stores, and protects your personal data when you use our platform. By using Oniise, you consent to the practices described in this policy.

2.1 Personal Information

• Full name, email address, phone number
• Profile photo, address, date of birth

2.2 Identity Verification Data

Collected for compliance and safety:

• Government ID where required
• TIN (Tax Identification Number)
• Business registration documents
• Certificates (for Verified Providers)
• Selfie or biometric verification (if required)

2.3 Payment Information

• Payment method details (tokenized)
• Transaction history and wallet balances
• Refund records and payout records

Oniise does NOT store full card details. Sensitive payment credentials are processed by certified payment providers.

2.4 Location Data

Collected only during active use:

• Live GPS during bookings (Providers)
• Approximate Client location for matching
• Navigation routing data (temporary)

2.5 Usage Data

• Pages visited and actions performed
• Device type, IP address, browser data

2.6 Communication Data

• Chat messages between users
• Booking notes and uploaded media (photos, documents)

• IP address and browser language
• Time zone and cookies
• Device identifiers and session information
• Referring URLs and performance metrics

Oniise uses cookies for authentication, session management, analytics, and performance monitoring. Types include:

• Essential Cookies — Required for login, authentication, security, and payments. Cannot be disabled.
• Performance Cookies — Used to understand loading speed, stability, and errors.
• Analytics Cookies — Help understand feature usage, user journeys, and popular pages.
• Preference Cookies — Remember language, currency, theme, and notification preferences.
• Marketing Cookies — Only used where legally permitted to measure campaigns.

See our full Cookie Policy for details. Users may manage cookie preferences where applicable.

We use collected data to:

• Match Clients with Providers
• Process bookings and payments
• Verify identities and prevent fraud
• Improve platform experience
• Provide customer support
• Ensure safety and trust
• Meet legal and regulatory obligations

Location data is only used:

• During active bookings
• For real-time Provider tracking
• For navigation assistance

Chat messages between Clients and Providers are stored on the Oniise platform for the purpose of booking management, dispute resolution, fraud prevention, and compliance. Communications may be reviewed by Oniise's Trust & Safety team where required for investigations. Chat history may be retained after booking completion for dispute evidence purposes.

Oniise may use automated systems to assist with fraud detection, spam detection, Trust Score calculations, document verification, risk analysis, and marketplace recommendations. Important decisions that significantly affect users may be reviewed by qualified human administrators.

We may share information only with:

• Payment Providers — To process payments, refunds, wallet transactions, and payouts.
• Identity Verification Providers — To verify IDs, licenses, and business registrations.
• Enterprise Clients — When working for an organization, limited information may be shared with authorized administrators.
• Service Providers — Who help us operate cloud infrastructure, email, analytics, security, and customer support.
• Government Authorities — Only when legally required.

Data is stored securely in encrypted systems. Access is restricted to authorized systems and personnel only. Sensitive verification data is stored separately with additional access controls.

We use industry-standard safeguards including encryption (in transit and at rest), multi-factor authentication, role-based access controls, audit logs, security monitoring, and penetration testing.

We retain information only as long as necessary:

• Active accounts — full duration of usage
• Inactive accounts — limited retention period
• Legal/compliance data — retained as required by law
• Payment and tax records — retained per applicable financial regulations
• Dispute evidence — retained until resolution and applicable appeal periods expire

As Oniise operates across Africa and beyond, data may be transferred between countries. We ensure appropriate safeguards are in place including standard contractual clauses, secure encryption, access controls, and regional compliance measures.

Depending on your jurisdiction, you may have the right to:

• Access your data
• Request corrections
• Request deletion (subject to legal limits)
• Export your data
• Restrict or object to certain processing
• Withdraw consent

Requests may be subject to legal limitations. Contact us at privacy@oniise.com to exercise your rights.

You may request account deletion. Some information may still be retained where required for legal compliance, fraud prevention, tax obligations, dispute resolution, or financial regulations.

We integrate with payment processors, mapping services (Google Maps / Apple Maps), authentication providers, and analytics tools. Each has its own privacy terms governing their handling of your information.

Oniise is not intended for users under 18 years old. We do not knowingly collect personal information from minors. If we become aware that a minor has registered, the account will be removed.

We may update this Privacy Policy periodically. Material changes will be communicated through email, in-app notifications, and website announcements. Continued use of Oniise after updates constitutes acceptance of the revised policy where permitted by law.

For privacy-related questions or requests:

Privacy Team: privacy@oniiseservice.com

Legal Team: legal@oniiseservice.com

Support: support@oniiseservice.com

Website: https://oniiseservice.com