Oniise Verified Provider Verification Standards

This document defines the verification requirements for all Verified Providers (Tier 1) and Enterprise Providers (Tier 2) operating on Oniise. Its purpose is to ensure trust and safety, legal compliance, service quality, fraud prevention, and marketplace integrity across all countries of operation.

Oniise uses a multi-layer verification system combining:

• Identity verification
• Document verification
• Business verification (Tier 2)
• Tax verification
• Professional verification
• Compliance review
• Ongoing monitoring

All Providers must submit:

• Full legal name and date of birth
• Government-issued ID (National ID, Passport, Driver's License, or Residence Permit)
• Profile photo — live selfie or uploaded clear photo
• Phone number verification (OTP)
• Email verification

Providers must provide:

• Residential address
• Proof of address (utility bill, bank statement, government letter, or tenancy agreement)
• Valid phone number linked to verified identity

Proof of address documents generally must be issued within the previous three months unless local regulations require otherwise.

Providers must submit:

• Tax Identification Number (TIN)
• Country of tax residence
• VAT registration certificate (if applicable)

Failure to provide valid tax information may delay or prevent approval. False TIN submissions may result in permanent account termination.

Depending on service category, Providers must upload relevant professional documents. Multiple uploads are supported and encouraged:

• Trade certifications and vocational qualifications
• Professional licenses and regulatory permits
• Safety training and health certifications
• Manufacturer certifications and technical diplomas
• Work permits where applicable

Regulated service categories (electricians, plumbers, engineers, healthcare professionals, security, etc.) require valid licenses before marketplace approval.

Some service categories require insurance certificates, including:

• Professional liability insurance
• Public liability insurance
• Equipment insurance
• Commercial vehicle insurance (where applicable)

Insurance certificates must be current and clearly legible. Providers with lapsed insurance in mandatory categories may be suspended until coverage is renewed.

Enterprise Providers must submit:

• Company registration certificate
• Business license and trade permits
• Director identity documents (National ID or Passport)
• Company address proof
• Bank account details
• Staff structure overview
• Authorized signatory letter (company letterhead)
• VAT certificate (if applicable)

Oniise may conduct internal risk reviews including:

• Fraud checks and duplicate account detection
• Sanctions screening
• Risk scoring
• Trust Score baseline assessment

All uploaded documents must:

• Be clear and fully readable
• Be valid and unexpired
• Match the account holder's verified identity
• Not be edited, cropped, or altered
• Be submitted in supported formats: PDF, JPG, PNG, HEIC
• Not exceed 10MB per file

Providers may upload multiple certificates, licenses, qualification documents, and supporting evidence files per category. Multiple uploads are especially required for skilled trades, healthcare-related services, enterprise providers, and regulated industries.

Uploading more relevant certifications improves your Trust Score and profile credibility in the marketplace.

A Provider may be approved only if:

• Identity is fully verified
• All required documents are valid and current
• Tax information is complete and accurate
• No high-risk flags are present
• All service category requirements are met

Verification may be rejected due to:

• Unclear, blurry, or cropped documents
• Mismatched identity details
• Expired documents
• Missing tax information
• Fraudulent or altered submissions
• Incomplete onboarding
• High-risk indicators detected

Where possible, Oniise will explain the reason for rejection in the Provider's dashboard. Rejected Providers may correct and resubmit at any time.

If any individual document is rejected:

• Provider is notified in the dashboard
• Reason for rejection is clearly displayed
• Re-upload option is immediately enabled
• Provider remains in pending state until all required documents are resolved

Verification is not a one-time event. Oniise may request document revalidation, updated licenses, renewed insurance, updated tax information, and identity re-verification at any time. This is particularly relevant following regulatory changes, document expiry, or suspicious account activity.

Verification status directly impacts Trust Score, marketplace ranking, booking eligibility, and visibility in search results. Fully verified Providers receive higher visibility. Expired or missing documents will negatively affect the Trust Score until renewed and re-approved.

Additional country-specific requirements will be published in the Oniise Regional Legal Terms as new countries launch.

Prohibited conduct includes fake identity documents, altered or forged certificates, false business registration, incorrect tax information, and impersonating another person.

All uploaded documents are encrypted in transit and at rest, stored securely on Oniise infrastructure, accessible only to authorized Oniise personnel and trusted verification partners, and not publicly visible. Oniise handles verification documents in accordance with its Privacy Policy and applicable data protection laws.

If verification is rejected, Providers may appeal by submitting additional documents or clarification through the Oniise Help Center. Each appeal is reviewed independently by the Compliance Team. There is no limit on the number of resubmissions, however persistent fraudulent document submissions may result in permanent ban.

Final approval decisions rest with Oniise's Compliance and Verification Teams. Oniise reserves the right to approve or reject any application at its sole discretion, provided reasons are communicated to the applicant where possible.

These Verification Standards may be updated as regulations change, new countries are added, new service categories are introduced, or platform security evolves. The latest version will always be available through the Oniise Legal Center.

Verification Support: verification@oniise.com

Compliance Team: compliance@oniise.com

Legal Team: legal@oniise.com